1. Scope and consent to immediate supply
This Policy applies to subscriptions, licences, question-bank access, mock-test or practice access, credit packs, digital downloads and other paid digital services supplied by MedLearno. Before payment, the checkout asks you to confirm that you request immediate digital access and accept this Policy and our Terms of Service.
2. No ordinary cancellation or refund after activation
After digital access is activated or any purchased content is opened, attempted, downloaded or consumed, cancellation and refund are not available for:
- change of mind, accidental plan choice where the selected plan was correctly supplied, or failure to use the service;
- dissatisfaction with scores, rank, analytics, recommendations or academic outcome;
- device, browser, connectivity or compatibility problems outside MedLearno's reasonable control;
- partial use, unused time, promotional or discounted purchases, referral/coupon purchases, or account closure initiated by the student;
- suspension or termination resulting from a material breach of the Terms, including account sharing, misuse or fraud.
3. Limited exceptions
We will investigate and, where verified, correct the service or refund the affected amount in these cases:
| Issue | Resolution |
|---|---|
| Duplicate charge for the same order | The verified duplicate amount is refunded to the original payment method. |
| Payment captured but access not activated | We first activate the purchased access. If we cannot do so within five working days after receiving complete payment details, the verified amount is refunded. |
| Materially incorrect plan supplied due to a MedLearno error | We correct the entitlement; if correction is not reasonably possible, we refund the affected purchase. |
| Unauthorised transaction | Investigated with the payment provider and handled under applicable payment-network and legal requirements. |
4. How to report an eligible payment issue
Email support@medlearno.in as soon as possible, preferably within seven calendar days of the transaction. Include the registered email, plan, amount, transaction/order/UTR reference, payment date and a screenshot or bank confirmation. Do not send card PINs, OTPs, CVV or banking passwords.
We acknowledge the complaint within 48 hours and aim to decide it within five working days after receiving complete information. Approved refunds are initiated to the original payment method; the bank or payment provider controls final credit time.
5. Subscription cancellation and auto-renewal
Plans marked no auto-renewal expire automatically and need no cancellation. If an auto-renewing mandate is explicitly offered and enabled, cancelling the mandate stops future renewals; access continues until the end of the already-paid period, and the current period is not refunded merely because the mandate was cancelled. Cancellation controls must be at least as easy to use as enrolment.
6. Account closure
Closing a student account ends access immediately and signs out active sessions. It does not create a refund entitlement for an activated digital purchase. Payment, tax, licensing, fraud-prevention, dispute and academic-integrity records may be retained in restricted administrator systems for their applicable purpose and retention period, as described in our Privacy Policy.
7. Pricing, GST and payment safety
The checkout displays the applicable base price, discount and GST before payment. MedLearno does not ask for card credentials, OTPs or UPI PINs by email, telephone or chat. Payments processed by third-party gateways are also subject to the provider's security and settlement processes.
8. Contact and grievance
Email: support@medlearno.in
Privacy/legal: legal@medlearno.in
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Governing law and forum: applicable laws of India and competent courts/consumer commissions.